User data management

Figure 1: The User data management page, with the User removal tab selected

Note:
You need Data Protection Officer (DPO) permissions to be able to access the User data management page.

The User data management page consists of three tabs:

  • User search
    Enables you to search for individual contacts.
  • User removal
    Enables you to remove the data belonging to individual contacts.
  • Request user data
    Enables you to access and manage the relevant data for an individual contact.

Removing a contact

To remove a contact, do the following:

  1. Click analyse in the main menu, followed by the user management and user data management panels, then select the User removal tab.
    See Figure 1.
  2. Enter the Email address or Phone number of the relevant contact to search for their data.
  3. If you also want to remove the contact’s data from all associated companies, select Extend effect to sub-companies.
  4. When you are finished, click Remove user data.
    The customer data is deleted from the system.
    Note:
    Data removal cannot be reversed.

Requesting user data

To request access to a contact’s data, do the following:

  1. Click analyse in the main menu, followed by the user management and user data management panels, then select the Request user data tab.

Figure 2: The Request user data tab

  1. Enter the Email address or Phone number of the relevant contact to search for their data.
  2. If you also want to request the contact’s data from all associated companies, select Extend effect to sub-companies.
  3. When you are finished, click Request user data.
    The relevant customer data is displayed.