Customer Analytics

Example of the Customer Analytics page

Click the Customers tab on the Analytics management page to display the Customer Analytics page, if it is not already visible.

The page includes details about the customer base composition and customer acquisition statistics.
It is made up of the following panels:

  • The Customer base summary panel.
    Displays the number of New, Deleted and Updated customers.

Composition

Example of the Customer base summary panel

  • The Gender and age group panel.
    Displays the gender and age group distribution of the customer base.

Gender

The Gender and age group panel

  • The Geographic panel.
    Displays the geographic distribution of the customer base.

Geo

Example of the Geographic panel

You can view the geographic distribution either as a map, or as a bar chart. If you click on a country, you can drill down to a city-based breakdown of the data for that location.

  • The Source and node panel.
    Displays the distribution of the customer base by source and node, if more than one node is selected.

Source

Example of the Source and node panel

  • The Trend panel.
    Displays the distribution of new, lost and total customers over the defined period of time.

Trend

Example of the Trend panel

You can choose to display the data on a Day, Week or Month basis.

  • The Heatmap panel.
    Displays the customer acquisition distribution, on an Hour of the day, Day of the week or Day of the Month basis.

Heatmap

Example of the Heatmap panel

 

 

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