Understanding the Account Center

To access and display the Account Center, do the following:

  1. Click the Information panel, positioned towards the top-right of the Marketing Cloud UI.
    The Options drop-down panel displays.
  2. Click Account Center.
    The appropriate Account Center dashboard displays.
    Note:
    You can also go direct to your personal account profile by clicking the  Options panel > Profile.

The Account Center enables you to:

  • View your User Dashboard.
    Displays, for example:

    • Your Account info.
      Click View details to update your Account details:

      • Your Personal info and contact details, together with mobile phone verification and PIN or one-time password options.
        Note:
        You cannot change your username.
      • The selected Options for your account, such as the default language, time zone and similar.
      • Your Log in history.
      • All your Tickets.
    • The Security status.
      Click Change password to access the Change password page.
    • The Latest news and access to All news.
    • Failed log ins.
      Click View details for more information.
    • Your Latest support requests.
  • View the details of the selected Company.

Admin users

If you have the appropriate admin. permissions, you can in addition:

  • View the Admin Dashboard.
    Displays similar information to the User Dashboard, but includes Issues in place of the Latest news.
  • Display Settings and under General & Company:
    • Change the company Information and Manager details in the Company section.
    • View the list of users in the relevant company Team and:
      • Add new users.
      • Edit user details, as well as reset PINs and passwords.
      • View the details of any user-related security issues.
      • View the details of any failed login attempts.
      • View when users accessed the applications.
      • Assign application permissions.
    • Review the Data model for the currently selected company.
    • Review the settings for other resources.

See Getting started, selecting the workspace and changing your profile or settings for more about Settings.

IMPORTANT:
An Admin user can only edit the details and reset the PIN or password for a user that has been created within the company for which they have admin. permissions. See Viewing and editing a user’s details for more information.