Example of the Users page

The Users page displays a table that lists the basic details related to each user in the team, such as their:

• Status.
• Account Name.
  Displays in the User column.
• Email address.
• Username.
• UserPK.
  A unique ID that is automatically assigned to each user.
• Last access date.

Note:
The team list may include:

• Users that were created within and belong to the selected company.
• Associate users.
  A user that is displayed as part of a company’s team, but was created within and belongs to a different Accountcentral company. For example, a user from a parent company, or a Contactlab customer care team member.

The Users page enables you to:

• Search for a user by name or surname, email address or username.
• Add a new user.
• Check the Status of a user’s account.
• Reset a user’s PIN.
• Reset a user’s Password.
• View or edit a user’s details.
  Icons in the last column show whether a user’s details can only be viewed or if they can be edited:
  • The information icon .
    User details can be viewed, but not edited.
  • The pencil icon .
    User details can be edited.

You can only reset the PIN or password of a user that was created within the company for which you have admin. permissions. See Viewing and editing a user’s details for more information.

Note:
You cannot reset your own PIN or password.

Viewing the status of an account

The Status column, positioned to the left of the User table, displays whether the account is:

• Suspended.
  The user is suspended, the PIN is not active, or the password is blocked.
• Disabled.
  The account has been disabled by Contactlab customer care.
• Blocked.

Note:
When the account is in one of the above states, the user’s details can only be viewed, and you cannot reset the PIN or password.
The appropriate message displays on a gray background.

• Active.

When the account is active, the user’s details can be edited.
The message displays on a green background.

See The Issues page for more about account, PIN and password issues.

Resetting a user’s PIN

To reset the PIN a user received by email, do the following:

• Locate the appropriate user and in the PIN column, click Reset PIN.
  A confirmation window displays.
• Click OK.
  The existing PIN is invalidated. A new PIN is generated and sent to the user by email.

Resetting a user’s password

To reset a user’s password, do the following:

• Locate the appropriate user and in the Password column, click Reset Password.
  A confirmation window displays.
• Click OK.
  The existing password is invalidated. A new temporary password is generated and sent to the user by email. The user must then enter a new password the next time they sign in to a Marketing Cloud module.

Previous page:  The Team section | Next page: Adding a new user