Refinements enable you to filter the contacts defined by a segment even further, by applying an additional query.

Available refinement queries

Currently, the following refinement queries are available:

• Top/Least N.
  Selects the top or lowest ‘N’ contacts, over a given time period, according to predefined metrics such as:
  • Spending level.

  As a result, Top/Least N only has an effect on segments that include contacts who have purchased something.

  Example:

  • The 10 contacts who spent the least in the last 30 days.
    or:
  • The 50 contacts who spent the most on items in the last week.

See Refining a segment for more about refinement queries.

Further refinement queries and metrics will be added in the near future.