Resolving the impacts of Google’s service disruptions

16 December 2020 | Contactlab

As a result of the Google’s inefficiencies in the last hours, there has been a visible increase in bounces with bad destination mailbox address outcome for deliveries running from December 14th, 2020 at 11:00pm CET to December 16th, 2020 at 10:30am CET.

We would like to inform you that we have restored the affected addresses for these deliveries and made them available again.

As the Google outage has also impacted the DataExporter streams, we suggest you check the status of your activities for any anomalies.

We will continue to monitor the situation hoping that Google will definitively resolve the issues it is experiencing and which are unfortunately impacting us passively.

 

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Google’s service disruption

15 December 2020 | Contactlab

Google’s inefficiencies in recent hours are having repercussions on the Gmail mail service and consequently on deliveries via the Contactlab platform.

We are seeing an increase in bounces with a bad destination mailbox address outcome.

As this may not be the case, we are monitoring the situation and when Google resolves any issues, we will restore the addresses and make them available for future activity.

The Google outage also impacts DataExporter streams where anomalies are evident. We suggest that you do not update your systems with the blacklisted event if the information originates from streams operating from 11:00 pm CET on December 14th, 2020 until the problem is resolved by Google.

 

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Do you want to see how your emails will be displayed just as you create them?

3 December 2020 | Marco Galli

On desktop and mobile devices and for different mail and web clients?

In the next few days the latest web clients will be added to the long list of existing systems on which you have the possibility to preview in real time the email you are drawing. Exactly as your customers will see it!

You can do it directly in Send with a simple click, using the Instant Preview feature, without exiting the application to open and use an external tool. You can find the feature inside the wizard to create your delivery, accessible through a grey button.  

 

 

 

If the display doesn’t work correctly and there are changes to make, you can do them immediately in Send by requesting the generation of a new preview to check the result. The thumbnails of the email, open on different clients, are ready in a few seconds. You can also refine the request by filtering by client or by choosing a specific device or operating system in the drop-down menu.

By clicking on the desired thumbnail, the preview of the message is enlarged to its actual size. You can also get the horizontal view reproduced when the mobile device is rotated!

The new features introduced allow you to get previews for Outlook, Office 365, Gmail, AOL, Google Gapps and Comcast web clients on Edge, Firefox and Chrome.

And that’s not all: for the Outlook web client, the preview in Dark Mode has also been introduced, that is increasingly used by your customers.

If you still don’t use this feature, you can already try it directly in Send without requiring activation. In fact, every company has ten free previews available. Once they are sold out, you can decide whether to subscribe to the service and continue using it. For more information, contact your Contactlab representative or Customer Service.

 

 

changelog Guide Resources Support

 

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Send v.6.14.0 Release

1 December 2020 | Marco Galli

From December, 3rd 2020, a new version of Send is available.
The release is planned from 11:00 am to noon CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

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Do you use Send to manage your campaigns? Then this notice is for you.

25 November 2020 | Contactlab

You may have noticed these days that the platform’s response times have increased slightly. We are aware of this and we are the creators… but we are also happy about it.

No, we’re not going crazy, we’re working for all of us, even you.

In fact, we are carrying out a migration program of the systems to the Azure Cloud with amazing performance targets, both in terms of speed and usability. Without considering all the opportunities that this collaboration opens up for the future.

If we hold out for a short period of time, we’ll be off to a great new year, where we’ll have an optimised platform for successful campaigns.

In this regard, if you haven’t taken advantage of it yet, talk to our creative and campaign management experts. You already have the best digital messaging solution you could wish for. Now you can also rely on 20 years of expertise and knowledge to build together personalised initiatives for each and every one of your customers. Or consider continuing to use Send but within the Marketing Cloud, equipping yourself with new features for a superior customer experience. Take advantage of this, have a chat with your Contactlab contacts. Together we will come up with a winning solution!

Send Migration

 

 

changelog Guide Resources Support

 

 

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Send SRR v.2.1.0 Release

17 November 2020 | Marco Galli

From November, 19th 2020, a new version of Send is available.
The release is planned from 2:30 pm to 3:00 pm CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

Read more

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Send v.6.13.0 Release

17 November 2020 | Marco Galli

From November, 19th 2020, a new version of Send is available.
The release is planned from 10:30 am to 11:30 am CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

Read more

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  • Send SOAP-API v.2.24.3 Release From May 19th, 2020 a new version of Send is available. The release is planned from 10.30 am to 11.30 am CEST. The new versions include some minor bug fixes that enhance the application.        
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Customer Service availability during the Winter holidays

16 November 2020 | Valentina Ciani

During December 2020 and January 2021, the Contactlab’s Customer Service availability – from Monday to Friday – is:

  • from 9.00 am to 1.00 pm CET
  • from 2.00 pm to 6.00 pm CET

except for the following days when the team will be available during the hours:

  • December, 7th: from 9.00 am to 1.00 pm CET and from 2.00 pm to 6.00 pm CET
  • December, 8th: CLOSED
  • December, 24th: from 9.00 am to 1.00 pm CET
  • December, 25th: CLOSED
  • December, 31st: from 9.00 am to 1.00 pm CET
  • January, 1st: CLOSED
  • January, 6th:  CLOSED

For further information visit our support website.

 

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Fresh news for the Email Designer editor

13 November 2020 | Marco Galli

Two important news for the email editor available in Send. Two new features that help to simplify the user experience on the one hand, and offer increasingly attractive emails on the other.

Digital communication is becoming more and more central to companies’ marketing activities. It’s fundamental for many brands being able to count on tools that are easy and fast to use but at the same time enhance the final result. So many small features that make the editor great!

What can you do with this release?

Content area alignment

With a single mouse click, you have the ability to change the alignment of an element in your template as you wish. Going to the settings, once you’ve selected the width of the area you’re working on, you can also decide on the horizontal alignment for a great final view.

 

ED: Area alignment

 

Reverse stack on mobile

This is an option that allows you to change the layout of the elements in your blocks on your mobile device. In fact, you can decide to stack them in reverse order, leaving the visualization enjoyment unchanged.

 

 

An Agicom study (2020) shows that monthly mobile data traffic consumption has increased significantly in recent years. We are talking about +441% from 2016 to 2020. If we cross this figure with another equally interesting one, which in 2022 will see the number of email users around 4.3 billions, we immediately understand how a different way of enjoying content is emerging, a significant increase in the time spent by consumers on mobile devices. This forces brands to greater attention in the digital communication phase: you need to do it effectively on this channel as well.

What it means

With this release you have the ability to optimally manage the distribution of elements in your communications, supporting the visualization and  the effectiveness of messages. All this in simplicity and in a few seconds.

 

 

changelog Guida Risorse Supporto

 

 

 

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Send v.6.12.3 Release

3 November 2020 | Marco Galli

From November, 5th 2020, a new version of Send is available.
The release is planned from 10:30 am to 11:30 am CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

Read more

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