ZENDESK + HUB: KNOW ALL YOUR CONTACTS IN DEPTH AND TRANSFORM CUSTOMER SERVICE INTO IN REAL-TIME PERSONAL RELATIONSHIPS

Connect Zendesk and the Contactlab Marketing Cloud platforms, and immediately start integrating support request information related to each customer, with the individual and unique profiles that the Hub module makes readily available.

Provide your Customer Care team with real-time access to all the relevant customer data, collected and updated in one place. Give operatives quick and easy access to the history of every contact, their habits, preferences and behavior, and even future purchase forecasts.

Use a new tool that delivers everything you need to respond even more effectively to requests for assistance, through email, forms and chat. Give your customers special treatment and offer them unique experiences on all contact channels.

MAIN ADVANTAGES

1
All the information in one place
Enhance the quality of your customer relationships, by taking full advantage of all the data that relates to each one of them. Automatically update individual profiles with the details of tickets or chats, to provide your helpdesk with a readily available and in-depth view of each customer.

 

 

2
Reduce first-time response
Immediate access to information speeds up customer request response times, enables fast escalations if required, and facilitates follow-up scheduling and prompt resolutions for each contact.
3
Increase ROI and Conversion rate
By quickly sharing customers information within your company’s employees, and solving their tickets, you will be willing to increase your ROI. You can enable your employees to know the status of any important issue and manage the relationship more productively.

 

 

4
A better customer experience
Customer Service agents have all the information in one unique platform to respond more quickly and efficiently. By that, Customer will be less willing to churn.