Brand, sales associate and customer: a One-to-one relationship

Personal and multichannel clienteling, from a single point

SALES ASSOCIATE + ONE
THE NEW CLIENTELING STRENGTH

It doesn’t matter how effective your marketing campaigns are: The human factor is still a deciding factor in your brand’s success – especially if you have a sales network. The Sales Associate can significantly impact Customer Lifetime Value. Lasting, personal, knowledge-based relationships with your customers become extremely important when creating new sales opportunities. One is the Contactlab module that provides easy access to much-needed information and enables tailored, two-way multi-channel conversations: Before, during and after the store visit.

  • Just one device, but a lot of conversations on different channels

    A single interface to communicate with customers on different channels – Email, SMS and of course, the most popular messaging apps: Facebook Messenger, Telegram, LINE and WeChat, with many, many more on the way. Talking with your contacts on their favorite channel has never been so easy. All of this, without worrying about choosing the right app, because you have them all available with One.
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  • A winning combination: The human touch and the power of a new intelligence

    If, on one hand, the Sales Associate knows the customer and the context in which they respond, they can understand their value, and use this information to create the right ambiance and levels of customer confidence. Then the Sales Associate will know exactly how to manage the relationship, and steer it towards a purchasing decision. On the other hand, all this and more is possible, thanks to One. The Sales Associate can now rely on a new intelligence. One that ensures a complete understanding of the customer's history and their habits, and provides valuable information about their preferences, as well as predictions of their behavior in the future.
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  • Content synchronized with company guidelines

    Provide the Sales Associate with predefined content that is always up-to-date and in accordance with your brand. Content that can then be used, with a simple click, to create customer conversations, while ensuring the message is always right. Decide communication priorities centrally, then enable the Sales Associate to reflect your identity locally. Make templates available that are aligned with company guidelines, to simplify message creation and answer the need for speed, clarity and consistent content. As a result, you can satisfy your customers' constantly growing and increasingly sophisticated needs.
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  • With clienteling, realize up to +25%

    A Sales Associate with clienteling tools can enhance their customer relationships and manage 25% more contacts, on a one-to-one basis*. By treating every customer as if they are the only one and making them feel like a VIP, the Sales Associate can create the prerequisites for a solid, personal and lasting relationship, which brings the customer to choose the brand over and over again.
    *Source: Saks Fifth Avenue claims a 20 to 25% increase in sales to customers who are subjected to clienteling.
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  • Not only for stores

    One was originally conceived for the in-store Sales Associate. But thanks to its ability to establish personal conversations with customers in real-time, the concept's uses are much wider. Many roles can benefit from the advantages that such a tool brings: Car dealers, style advisers, travel agents, personal bankers, customer care and many others.
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  • IMMEDIATELY
    AVAILABLE DATA

  • INTERACTIVE REPORTS
    AND DASHBOARDS

  • GDPR
    READY

  • HIGHLY FLEXIBLE
    CONFIGURATION

  • SIMPLE AND FAST
    DATA COLLECTION

  • REDUCE INTEGRATION AND
    MANAGEMENT COST

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