Now you can add or edit data directly in the Contacthub UI

What’s Contacthub?

Contacthub enables you to collect and manage data from your customers and their digital and non-digital activities, to build unique, real-time profiles, and make them immediately available to all your enterprise systems. It is integrated through the API with multiple data sources: Websites, applications, e-commerce and more.

However, you may also need to manually enter, edit, or delete the collected information. For example, when a call center operator has to change a record during a phone conversation with a customer, or when a retailer is given a new email address by a shopper.

The new feature: Insert and edit data directly in the UI

Contacthub also allows you to quickly and easily update information straight in the UI, without any specific technical skills and in compliance with established and brand-related privacy policies and rules.

Creating a new customer

 

Take for example, creating a new customer. Click the button to display a form with all the editable fields that you would expect. The user must only complete and save the details for the new contact to be registered in Contacthub, and for the information to be soon available on the relevant systems.

Updating customer profile

You can also record events such as purchases, or web page visits, within a customer’s profile. Drop-down menus guide you through selecting the most appropriate event type and contextual information. Then, you can specify a date to record the new event in the correct position on the customer’s timeline.

 

This way, you are able to:

  • Decide whether to allow a user to update profiles, or not.
  • Monitor all changes, with a record of who made them.
  • Ensure that data access operations take place in a secure environment.

To summarize, the Contacthub UI now enables you to:

  • Add new customers or events.
  • Modify existing customers or events.
  • Delete customers and events that are already present.

Don’t wait any longer, try these new features available in Contanthub from Thursday, October 5th at no extra cost. For any further information, please contact our Customer Service.