Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

B

C

Category

Used to hierarchically organize products in a repository into appropriate groups. For example, male > shoes > formal, or, female, dresses > leisure and similar.

Channel

A container that is used to organize news.

contentType

Defines the repositories that a template can use. For example, if a template’s contentType is set to base-content, it can be used in conjunction with every repository in the workspace. However, if a different contentType is defined, then the Content key of the repository must be the same, for it to be used together with the template to compose a message.

Customer

People who purchase, intend to purchase or browse the products and services available in a store. Individual customers can be assigned to a specific sales associate or associates using Contactone. This potentially means that all the customers in a workspace may not be visible to every sales associate.

 

D

Digital Property Adapter

The method used to integrate external sources, such as e-commerce, DAM or PAM solutions, social network channels, RSS feeds and similar with Contactone.

E

F

Feed

A source of news or content.

 

G

H

I

J

K

L

 

M

Message

A communication that is sent to a customer.

N

News

Information that is displayed on the homepage of the Contactone app, which helps a sales associate keep up-to-date with company or brand details.

O

P

Q

R

Repository

A container for product details, news and/or social network content, which is used as part of communications between a sales associate and the customer.

S

SA

A sales associate.

T

Tag

Used to filter products or content in a repository.

Template

A predefined format, with standardized content and editable fields, which is used by a sales associate to create a customer message. Templates are defined to support specific content types and can include a minimum/maximum number of products.  

U

Users

The authorized staff of an organization, who operate Contactone and are assigned a user profile.

V

W

Workspace

The master container for the company’s or brand’s customer data, repositories, news and templates.

X

Y

Z