Used to hierarchically organize products in a repository into appropriate groups. For example, male > shoes > formal, or, female, dresses > leisure and similar.
A container that is used to organize news.
Defines the repositories that a template can use. For example, if a template’s contentType is set to base-content, it can be used in conjunction with every repository in the workspace. However, if a different contentType is defined, then the Content key of the repository must be the same, for it to be used together with the template to compose a message.
People who purchase, intend to purchase or browse the products and services available in a store. Individual customers can be assigned to a specific sales associate or associates using Contactone. This potentially means that all the customers in a workspace may not be visible to every sales associate.
Digital Property Adapter
The method used to integrate external sources, such as e-commerce, DAM or PAM solutions, social network channels, RSS feeds and similar with Contactone.
A source of news or content.
A communication that is sent to a customer.
Information that is displayed on the homepage of the Contactone app, which helps a sales associate keep up-to-date with company or brand details.
A container for product details, news and/or social network content, which is used as part of communications between a sales associate and the customer.
A sales associate.
Used to filter products or content in a repository.
A predefined format, with standardized content and editable fields, which is used by a sales associate to create a customer message. Templates are defined to support specific content types and can include a minimum/maximum number of products.
The authorized staff of an organization, who operate Contactone and are assigned a user profile.
The master container for the company’s or brand’s customer data, repositories, news and templates.