Getting started and navigating Contactone

Starting Contactone

To start Contactone, do one of the following:

To access One using an iPad, tablet or smartphone:

  • Click the Contactone link on your device’s home screen.
    The Contactone homepage displays.

To access One directly using a browser:

  1. Go to
    The Contactone Sign in page displays.

The Contactone Sign in page

  1. Select the appropriate language, enter your Username and Password, and tap or click SIGN IN.
    The homepage displays.

The Contactone homepage

To access One using Accountcentral:

  1. Go to
    The Contactlab platform Sign in page displays.
  2. Select the appropriate language, enter your Username and Password, and click SIGN IN.
    Your User Dashboard displays.
  3. Under Latest application access, click Contactone.
    The homepage displays. If you have difficulties signing in, see the Accountcentral Guide for more details.

Navigating Contactone

The Contactone homepage includes the following, from top to bottom:

  • The Control bar, containing:
    • The Contactone logo.
      Tap or click at any time, to return to the homepage.
    • The Settings button.
      Tap or click to see your profile, or the application language and workspace settings. See Updating your profile or the application settings for more about making changes to these settings.
      A workspace is what we call the place where the products, services, news and customers that are available in Contactone, are defined. While many companies or brands only have one workspace, others have several. For more details about the workspaces that may be available to you, contact your system administrator.
  • Your avatar, name and the number of clients that you have available.
  • The By products, By moments and By contacts links.
    Tap or click to start composing a message. See Creating an email message for more details.
  • News panels.
    See Viewing news for more details.

Ending a Contactone session

To end the current session, do the following:

  • On the homepage, tap or click Settings, positioned towards the top right of the screen.
    The Profile tab of the Settings page displays.
  • Tap or click Logout.
    You are logged out and the app closes.