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Increasingly, customers believe that their rapport with a sales associate plays a crucial role in their purchase of one product or another. Personalized conversations create direct and valuable relationships, reassuring the brand that customers will return to the store by choice, rather than by chance.

Contactone is the Contactlab clienteling solution that facilitates the development of a personal, direct, two-way relationship between sales associates and their customers. It enables simple and immediate access to individual contact profiles, with all the data, purchase habits, preferences and behaviors available in one place, ready to create tailored actions and messages.

Why choose Contactone?

Contactone is the tool that helps create lasting relationships with customers, thanks to direct and individually tailored conversations.

  • Practical: Simple to use, it enables sales associates to access key information, then quickly and autonomously create individually tailored communications for each customer, without distracting them from sales activities.
  • Multichannel: Email, SMS and instant messaging from a single interface.
  • Conforms with the Brand image: Content is always available in preapproved and up-to-date formats, synchronized and customized in accordance with company guidelines, ensuring the brand a comprehensive view of what takes place in-store.
  • Simplified integration: With e-commerce solutions, DAM or PAM, social networks, RSS feeds and similar, thanks to a range of REST API-based adapters.

 

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