The following describes the data and events that are used in Contacthub, which are available to Contactsend and Contactplan.
Profile
Contacthub | Contactsend | Contactplan |
profile (header) 1 | YES | YES |
profile base 2 | Partially | Partially |
profile extended 3 | Partially | Partially |
1 Integrated attributes: externalD, nodeId, enabled, Id, tags-auto, tags-manual, registratedAt, updatedAt. The tags-auto and tags-manual attributes are processed as a string with the values divided by pipes (|).
2 Unavailable fields: contacts.otherContacts, contacts.mobileDevice, educations, likes, jobs, subscriptions.
3 Attributes defined as object arrays are not available.
Events
- Campaign – Email events from external sources
Contacthub | Contactsend | Contactplan |
campaignBlacklisted | NO | NO |
campaignBounced | NO | NO |
campaignLinkClicked | NO | NO |
campaignMarkedSpam | NO | NO |
campaignOpened | NO | NO |
campaignSend | NO | NO |
campaignSubscribed | NO | NO |
campaignUnsubscribed | NO | NO |
Email campaign events that take place in Contactsend are natively available in Contactplan, and for selected companies in Contacthub.
- E-commerce
Contacthub | Contactsend | Contactplan |
abandonedCart | NO | YES |
addedCompare | NO | YES |
addedProduct | NO | YES |
addedWishList | NO | YES |
orderShipped | NO | YES |
removedCompare | NO | YES |
removedWishlist | NO | YES |
removedProduct | NO | YES |
viewedProduct | NO | YES |
viewedProductCategory | NO | YES |
reviewProduct | NO | YES |
- Classifications attribute objects (array objects) are exported. You can synchronize up to 15 categories (ten text and five data classifications). When synchronizing between Contacthub and Contactplan, the key for the categories to export must be defined. If the categories are not in the order line, Contacthub exports a null field.
- Category attribute values (array strings) are exported as unique value strings, separated by pipes (|). Categories in Contacthub are a list of values. The other platform applications do not support lists of values. For this reason, Contacthub synchronizes with the other applications by adapting the list of values to a unique field, separating the values with pipes (|). For example, in Contacthub, the propriety “category”: [«Woman”, “Bags for women”, “Bags”] is synchronized in Contactplan in this way: «Woman|Bags for women|Bags”.
- Event Extra Proprieties
Contacthub | Contactsend | Contactplan |
extra properties | NO | NO |
All event Extra Properties exist as a free data container, where you can insert free-form, non-predefined information. This is useful when saving all the extra information that can be read from every device through the API, based on the data contained in Contacthub. Because of its non-predefined nature, without structural limits, all the information inserted in this property are not synchronized and, as a result, cannot be used in the other Engagement Marketing platform applications. The data contained in this property can only be used in Contacthub for storage and automations (for example, values that are to be passed as the dynamic text in an email, or as customer tagging). The data is not available in Contactsend or Contactplan.
- Generic Event
Contacthub | Contactsend | Contactplan |
genericActiveEvent | NO | NO |
genericPassiveEvent | NO | NO |
- Purchase
Contacthub | Contactsend | Contactplan |
completedOrder | NO | YES |
- Retail
Contacthub | Contactsend | Contactplan |
eventEligible | NO | YES |
eventConfirmed | NO | YES |
eventDeclined | NO | YES |
eventNoShow | NO | YES |
eventInvited | NO | YES |
eventNotInvited | NO | YES |
eventPartecipated | NO | YES |
- Subscription
Contacthub | Contactsend | Contactplan |
serviceSubscribed | NO | NO |
serviceUnsubscribed | NO | NO |
- Ticket
Contacthub | Contactsend | Contactplan |
repliedTicket | NO | NO |
closedTicket | NO | NO |
openedTIcket | NO | NO |
- Web Browsing
Contacthub | Contactsend | Contactplan |
repliedTicket | NO | NO |
closedTicket | NO | NO |
openedTIcket | NO | NO |
repliedTicket | NO | NO |
closedTicket | NO | NO |
openedTIcket | NO | NO |
- Other
Contacthub | Contactsend | Contactplan |
changedSetting | NO | NO |