Join us and take a spin with the new interface!

Password: Usability

Here it is… A quick preview of what the platform will be able to offer, thanks to the new interface:

  • A tailor-made workspace.
  • A fresh and modern design characterized by ease of use and intuitiveness.
  • Increased integration between the various features.
  • Better navigation between the platform modules.

Watch the video and discover a few of the many benefits that will be available to platform users, while they navigate around the Contactlab Marketing Cloud!




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Watch the Contactlab Marketing Cloud in action

Engagement Intelligence with a Human Touch

Contactlab Marketing Cloud provides a powerful and very capable platform that helps you tangibly enhance your customer interactions, increase their value significantly, and successfully influence purchases again and again. It supports you through every stage of the customer life cycle, helping you convert contacts into valuable customers, boost loyalty, and develop long term relationships while reducing churn.

Spend the next couple of minutes watching the demo video and start to get a taste for how much we can do together…

Then contact our Customer Care for the complete picture.




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Create automations that directly augment contact properties with valuable information

A new Flow version that brings additional features to the module is available from April 29th, 2019.

What does this release help you do?

The new Tag action step lets you add information to a customer property, or replace the current value with one that you define.


  1. In a similar way to other Action steps, click ACTION in the Steps selection panel, then select Tag as the Type from the drop-down list.

  1. Enter a Description, if required, then under Tag fields:
    1. Click Add rule and select the appropriate property from the drop-down list.
      The options that are available in the next step vary according to the property you select.
    2. Select the required action, such as:
      1. Concatenate with the value.
        Combines the value you define with the existing information.
      2. Replace with the value.
        Replaces the existing information with the value you define.
      3. Append the value.
        Adds the value you define to the end of the existing information.
    3. Under Insert text…, enter the appropriate value.
    4. Add further rules, if required.

Take a look at this short video for more details.



What does this mean?

This new functionality is particularly useful when you want to add easily recoverable information to a customer’s records, increase a counter, or replace existing data.


See the Flow Guide for more details or, if you have any questions, contact our Customer Service.

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Quickly select events and rule conditions in your automations

A new Flow version is available from April 12th, 2019, and it includes some new features that enhance the module.

What does this release enable you to do?

You can quickly select the required event or rule condition as you create automation steps.

When you configure a real-time source, or select an event or rule condition elsewhere in Flow, you can choose the event from a drop-down list. But now, you can locate the required entry far more quickly and easily, using the auto-select functionality.


  1. Navigate to the appropriate Flow page.
    For example, Real-time source.
  2. Under Event, Event rules or Demographic rules, start to type part of the name of the required selection.
    It doesn’t have to be the beginning of the name, you can type any letters that it includes, as long as they are in sequence.
    When you type, the content of the drop-down list changes to match what you have entered, as you can see in this short video.
    The event, rule conditions and similar fields are not case sensitive.


  1. Select the required entry from the list.

What does this mean?

This new functionality is particularly useful when there is a long list of events or rule conditions.


See the Flow Guide for more details or, if you have any questions, contact our Customer Service.

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Which plan helped influence sales the most? Compare them and discover the best one

Are your contacts more attracted by an adventure weekend, or by realizing their dream of traveling round the world?
Which of two newsletters has influenced your sales the most?

You decide to dedicate two of your monthly newsletters to different types of travel. The first promotes all-inclusive adventure weekend packages, while the second focuses on a journey that dreams are made of… the trip most people wait a lifetime for. But which captured your contacts attention the most, and had the greatest impact on travel sales?

With Plan’s new dashboard, you can readily find out which activity has been more successful. You can also discover, for example, whether the most popular product following the plan’s delivery, is one suggested by the newsletter, or whether the five best selling items include any surprises.

Plan lets you compare the results of your deliveries in just a few clicks, and determine the influence your scheduling has on product sales, by displaying the facts side-by-side.

Here’s how:

  1. Sign in to the platform and select Contactplan.
  2. Click Dashboard in the Control bar, then the Influenced purchases tab on the My dashboards page.
  3. In the top panel, select an appropriate Plan and set the Time frame.
    After a short pause, the total number of people contacted, the number of influenced customers, and the total influenced revenue are displayed. The subsequent charts show, for example, the revenue distribution over the chosen time frame and the top five products that have been bought.
    If more than one delivery is associated with the relevant plan, you can select the appropriate one to display, using the field beneath the plan name. If no data is available for the relevant time frame, a warning displays.

Example of the top panel of the Influenced purchases tab

  1. Now select the second plan and set the appropriate time frame.
    The results of both campaigns display next to each other, allowing you to readily compare results.

Example of the Influenced purchases tab with two plans compared

  1. Once you’ve, for example, identified the most effective of two plans, you can then compare it with another, simply by closing the one you no longer require (click the ‘X’ icon next to its name in the top panel) and selecting a new one, with the appropriate time frame.
    To retain optimum system responsiveness, you can only have two plans open at the same time.

Comparing two or more plans is that easy. Take a look at the step-by-step video for more details.

For more information, see the Contactplan Guide or contact our Customer Care.

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Differentiate your contacts’ journeys when important data is added to their profile

Imagine you want to enhance the data in your customer profiles, and ensure you have each contact’s date of birth and city of residence available, ready for tailored campaigns based on the use of that information.

Watch the following video and discover how new features in the latest release of Flow can help you differentiate paths and steer contacts towards the goal… to improve the data in their profiles.
This short video shows how to configure such an automation in easy to follow steps.



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Do your communications affect your customers’ purchases? Plan release v. 1.17.7

A new version of Contactplan is available from February 28th, 2019.
The release is planned between 2:15 pm and 3:15 pm CET.


What does this release enable you to do?

You can access a new Influenced purchases dashboard, which helps you better understand whether your plans affect your customers’ purchases, and to compare the results of two different plans.


Dashboard Plan


For each individual plan, or while comparing two, you can see:

  • The number of customers contacted through the plan.
  • The number  of customers that opened your message in the defined time frame and bought at least one product.
  • The total number of influenced purchases.
  • A graph that shows the distribution of purchases during the defined time frame.
  • The top five products that have been purchased during the defined time frame.


The new Plan dashboard enables you to understand the returns that you realize from your plans.
See the Changelog for more details, or contact our Customer Service.







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UCS-2 characters available for your SMS deliveries – Send release v.6.6.2

The new Contactsend version is available from February 27th, 2019, and it includes some new features that enhance the module.
The release is planned between 10:00 pm and 10:30 pm CET.


What does this release enable you to do?

You can compose SMS messages using a larger character set and communicate with your contacts in many more modern languages, ​​including Russian, Japanese, Korean, Chinese and similar.

You can rely on the UCS-2 encoding standard, defined by the International Organization for Standardization (ISO) in ISO 10646.

A message with UCS-2 encoding can have a maximum of 70 characters in an individual SMS, or up to 67 in each part of a chained one.


How can you see if you are using UCS-2 characters?









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Email Designer in action

Email Designer is the new editor that, thanks to its intuitive interface, the drag & drop functionality and many other features, makes it fast and easy to create beautiful, personalized and responsive design compliant emails.

Watch this video to view Email Designer in action! There’s a lot more to see, but for now you can start learning how to edit a template, change images and text, and position new content blocks as required. If you make any mistakes, you can easily correct them using the undo button. You can also preview your message at any time, to see it as it would be displayed on a desktop or a mobile screen.

Ask for Email Designer to be activated on your company account and try it out for yourself.



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Design multipath journeys with Flow, for outstanding customer experience personalization

The year is coming to an end, but the Contactlab news keeps on coming! Today, we present two new Flow features, which will enable you to design and execute Customer Journeys that are even closer to your needs, and your customers’ expectations.

1. The CHECK step now extends to all Hub events

Why only automate customer journeys based on whether they open an email or click a link? With Flow, you can now use any Hub-based event to trigger the next step, as soon as it is added to a contact’s individual profile. It may result in sending an email or a text message, or perhaps activating a webhook to start, for instance, a push notification, or to communicate with an external app.


You can decide, for example, to send an email to a customer who has visited a page on your web site, or someone who added a product to their cart, but did not complete the order. You can even send a request to your warehouse to process the order, as soon as the purchase is concluded.

But that is not all that is new…

2. Create MULTIPATH journeys

When a particular event takes place, Flow now enables you to differentiate the paths a contact can follow, and the subsequent communications they will receive, based on pre-set conditions. 

But just what does that mean in practice? Imagine that customers who have been included in a journey because they satisfy the entry condition, now complete purchases on your e-commerce site. You can, for instance, decide to split the communication channels and the message content you send them, according to the product they purchased. For example, you can send a special offer e-mail when contacts buy product A, a reminder SMS for product B, and a push notification – by activating a webhook – for product C, and so on. And of course, you can still send a completely different message to contacts who do not complete a purchase at all.


After your contacts carry out defined activities, decide if, how and when to respond to them, with the most appropriate communications. Create diverse channels and messages within the same journey, while being confident that from today, you can define more than just two paths… enough, in fact, to effectively create differentiated journeys and truly personalized experiences.


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