We haven’t stopped our activity during the Summer and a new Pagebuilder feature is now available for boosting your emails. Contactlab’s email editor is enhanced to help you produce sophisticated and engaging communication, elevating it to higher levels thanks to the support of our creatives!
You can choose to populate the fields of your email with data about your products – name, short description, price, etc.. – in a fully automatic way.
|In the list of modules visible on the left of the workspace and present in the template that you gradually enrich and update with information to build your email, you will find a space dedicated to products.|
|Clicking on the module, it opens a window in which you can select the product code of your interest. You also have the possibility, in addition to the product, to choose the language in which you want the text to appear.|
|Confirming it, all the data related to that product, automatically appear in your email exactly in the position you have chosen in advance with the contribution of our experts.|
From now on you can create emails with a higher level of content customization and fully automatically. Reduce time and optimize operations.
Choose texts, images, CTAs, layouts and allow your products to move from the catalog to the emails in a snap of a finger!
Call us now. The new feature is already available but it must be activated by our team of experts on the specific email template you wish to work on.
From August 19th, 2020, a new Flow version is available.
The release is planned between noon and 01:00 pm CEST.
Send test emails to the addresses you want and each time you modify a template in your journey so that you can see the result immediately and make the appropriate changes before the actual delivery.
Thanks to this release you can customize text items of your communications and see how it looks like immediately by sending test emails to whoever you want. And you can do it for every single email step in your automation.
The goal is to streamline the test phase in particular in the management of variables in order to reduce the time required for the entire operation. Doing everything in the area dedicated to Marketing Automation means you no longer need to configure the event – i.e. the variable – in the Hub section because you will have everything immediately available during the creation of the journey.
You will test the graphics and effectiveness of your emailings instantly and within the same platform functionality!
At that point you can click it and choose who to send the test to.
A huge support especially in case of complex journeys. You no longer have to wait for the creation of the entire flow but you can test the individual emails in the journey, whenever you need it and directly in the marketing automation tool.
From July 1st, 2020 the new Hub version is available.
The release is planned between 11.00 am and 11.30 am CEST.
The project of the platform interface evolution has not stopped even in the moment of health emergency and continues its run. We have been working for several months to improve our customers’ customer experience and we have now come to another new step. We are moving together towards a renewed Contactlab Marketing Cloud UI in order to build and review it together and create the most suitable, agile and streamlined working environment for users. A work that by its nature is constantly active.
It’s now the turn of the Hub access page, the feature dedicated to the creation and management of unique integrated profiles for each contact. By typing the direct link now you can decide whether to browse the previous stand-alone version of Hub or enter the complete platform. From the release, the only option available will be the Contactlab Marketing Cloud UI.
With this release you’ll be able to work in an integrated environment and navigate through the various platform features in a contextually, without changing applications and leaving the environment. The different work areas are all conveniently presented in a side menu that will allow you to create your campaigns more easily, intuitively and immediately.
Moreover, thanks to this release, the Admin of your company will be able to enable new colleagues in the team to use the Contactlab Marketing Cloud, in full autonomy directly on the platform and without the Customer Service support.
From May 5th, 2020, a new Flow version is available.
The release is planned between noon and 12:30 pm CEST.
It becomes possible to express conditions based on relative dates on the attributes of the profile date and events date within the source or in the checks of your journey
Let’s try to see it better with an example.
Two traveler friends have both entered your automation after subscribing to the new newsletter that you have designed to support your contacts in the post lockdown. An appointment that newsletter after newsletter helps them to understand the good practices to implement and the warnings to follow, in order to leave safely and compliant.
One of them, however, is an old contact, a customer for years who already follows you on many communication channels. You know that he is a skilled climber, he often stays in mountain villages and travels a lot on his own during the weekend. The other one is a new entry and you know that he is a friend of the first one because the subscription to the newsletter was suggested by him through “share” CTA. In filling out the subscription form he was accurate and left you a lot of information: he loves long distance trips, his favorite destinations are the tropical seas and above all he always travels with his family composed of two adults and two children under 6 years old.
You are therefore faced with two people who have subscribed to the same service – the post-lockdown newsletter – and therefore left for them the same journey but:
You can therefore prepare the same automation for them but once they have started, you can plan different actions and/or communications, in different times and ways, all depending on the fact that they have entered your db at different dates.
The same logic could be applied to many other scenarios basing the condition for example on the moment of the first purchase or the date of a future departure or other data that could be relevant for your goal.
Let’s take our example. Suppose we choose, as we said, the date of the subscription in the db for creating the condition and deciding in which branch of the automation each contact enters.
In the profile the DATA_INSCRIPTION attribute collects the information you need and then in the source or in the flow checks you can enter a condition of this type:
“DATA_SUBSCRIPTION” “greater than” “(today) -6 months”.
which means that, in order to be verified, the condition requires that at the time of its evaluation – i.e. today – the customer has been subscribed for less than 6 months.
As the first friend, the climber, has been in your db since February 2015, he does not respect the above condition. He will continue in your automation in the B branch, will receive important information for the post lockdown dedicated to all but also specific content reserved only for the most obsolete contacts such as a survey to qualify and update all his data perhaps in exchange for coupons on his next trip.
The sea lover, on the other hand, only entered your db in March 2020. He responds perfectly to the condition set. His journey will continue in branch A, he will receive the same information as his friend on the post lockdown but among the proposed content he will find a box dedicated to the stories of customers who have already experienced the thrill of traveling with you in exotic destinations and a welcome coupon to be used within 6 months after the end of the lockdown.
Further increase the quality of your flows by refining the conditions that allow you to better manage time and content. You can also customize the travel of each contact according to when an action has been taken or an event has occurred.
From April 9th, 2020 a new version of Send is available.
The release is planned from 11.00 am to 11.30 am CEST.
Did you forget to give a title to your email delivery? Do you want to change the name because you have noticed that it is not easily recognizable in the list of all your deliveries or you do not immediately identify it in your reports or statistics?
Go to the Analyse section in Send and select your delivery.
In the Summary tab you can make the changes you are interested in.
You will always be able to find your email delivery among the many that you have made, choosing for each of them a title that is easily recognizable and that uniquely identifies it.
From April 7th, 2020, a new Flow version is available. The release is planned between 11.00 am and 11:30 am CET.
Improve the quality of your journeys by increasing the amount of variables you can use to differentiate your customers’ experience within the same flow.
Thanks to this release you can use the attributes saved from the event triggering the automation not only for the customization of the actions e.g. the content of the email or of the SMS, but you can also use them as variables to decide in which branch to insert the customer after a proper check step.
If the event contains the language information as a property, you can save this information as an attribute for customization – let’s call it lang – and immediately after the source step, use it in a step check inserting conditions like “lang=IT”, “lang=EN”, “lang=FR” and so on to have different branches, each with a different action – let’s say send email or SMS – configured in the correct language for the individual customer.
To which properties is it applicable?
You can express conditions on scalar attributes like strings, dates and numbers, or arrays of these.
It is not applicable to more complex properties such as objects or arrays of objects, for example the ‘products’ block from purchase events. This property won’t therefore be available in the drop-down list for adding conditions in step checks. It remains always possible to save as a personalization attribute a single property of the ‘products’ block of the initial purchase event, e.g. products.name – the name of the product – and express conditions on it during the whole journey.
How to do
In the edit condition box that appears in the branches coming out of a step check, you will find the new option Conditions on attributes for personalization. The drop-down list will show you the keys you have defined as the name of the personalization attribute and then the possible operators consistent with the type of data you saved from the event.
In the drop-down list, only the personalization attributes that are string, number, date or array of these will be displayed.
Let’s take as an example a journey activated by a sale, with the aim of bringing the customer to a second purchase. During the automation you could suppose to send an email to the customer and then, through a step check, verify the opening or not. In the same step check you could add branches related not only to the fact that he opened the email but also differentiated according to information on the first purchase for example depending on the product purchased or the category or price, and so on. This release opens up the possibility to use the information of the entry event to express conditions at any point of the journey, even within checks based on other events.
For some time now, there have been tools and dashboard available on the platform that allow you to understand how your email campaigns are influencing your customers’ purchases.
You can access the Influenced purchases dashboard, analyze if your campaigns are impacting sales and compare the results of two different mailings. Increase the effectiveness of your initiatives and business results.
You have the opportunity to get, per single delivery or as a comparison between two different deliveries:
or simply the value of the purchases done by customers who did not receive the campaign.
The platform provides self-service tools to know the returns on your deliveries. But it also offers ideas for further analysis. Contactlab can help you with top-level technology and a team of data experts to read them in depth and discover more information. You can find out what’s not immediately visible and set up contact plans that make the most of your customer relationship.
Call us now and let’s work together to support your business even at this time when we are all being put to the test.
From March 25th, 2020 the new Hub version is available. The release is planned between 10.30 am and 11.00 am CET.
Do you want to view all the events of a single contact only for a certain time period or maybe for a specific day? You can now.
Try to imagine when your Customer Service receives a request and has to verify all the events for a specific period of time. In a few seconds he can get in front of him the timeline of what happened and give all the necessary support.
From March 19th, 2020, new versions of Plan. The release is planned between 10.30 am and 11.00 am CET.
Contactlab renews its commitment to offer a platform within everyone’s reach, for the use of which no technical expertise is required.
Thanks to a user-friendly interface, you can build your campaign targets simply and free time to take care of your customers by offering them an unforgettable customer experience.