Send v.6.14.0 Release

From December, 3rd 2020, a new version of Send is available.
The release is planned from 11:00 am to noon CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

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Do you use Send to manage your campaigns? Then this notice is for you.

You may have noticed these days that the platform’s response times have increased slightly. We are aware of this and we are the creators… but we are also happy about it.

No, we’re not going crazy, we’re working for all of us, even you.

In fact, we are carrying out a migration program of the systems to the Azure Cloud with amazing performance targets, both in terms of speed and usability. Without considering all the opportunities that this collaboration opens up for the future.

If we hold out for a short period of time, we’ll be off to a great new year, where we’ll have an optimised platform for successful campaigns.

In this regard, if you haven’t taken advantage of it yet, talk to our creative and campaign management experts. You already have the best digital messaging solution you could wish for. Now you can also rely on 20 years of expertise and knowledge to build together personalised initiatives for each and every one of your customers. Or consider continuing to use Send but within the Marketing Cloud, equipping yourself with new features for a superior customer experience. Take advantage of this, have a chat with your Contactlab contacts. Together we will come up with a winning solution!

Send Migration

 

 

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Send SRR v.2.1.0 Release

From November, 19th 2020, a new version of Send is available.
The release is planned from 2:30 pm to 3:00 pm CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

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Send v.6.13.0 Release

From November, 19th 2020, a new version of Send is available.
The release is planned from 10:30 am to 11:30 am CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

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Flow release UI v.2.35.0 & API v.2.25.0-35

From Novembre 19th, 2020, a new Flow version is available.
The release is planned between 11:30 am and noon CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

 

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Customer Service availability during the Winter holidays

During December 2020 and January 2021, the Contactlab’s Customer Service availability – from Monday to Friday – is:

  • from 9.00 am to 1.00 pm CET
  • from 2.00 pm to 6.00 pm CET

except for the following days when the team will be available during the hours:

  • December, 7th: from 9.00 am to 1.00 pm CET and from 2.00 pm to 6.00 pm CET
  • December, 8th: CLOSED
  • December, 24th: from 9.00 am to 1.00 pm CET
  • December, 25th: CLOSED
  • December, 31st: from 9.00 am to 1.00 pm CET
  • January, 1st: CLOSED
  • January, 6th:  CLOSED

For further information visit our support website.

 

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Fresh news for the Email Designer editor

Two important news for the email editor available in Send. Two new features that help to simplify the user experience on the one hand, and offer increasingly attractive emails on the other.

Digital communication is becoming more and more central to companies’ marketing activities. It’s fundamental for many brands being able to count on tools that are easy and fast to use but at the same time enhance the final result. So many small features that make the editor great!

What can you do with this release?

Content area alignment

With a single mouse click, you have the ability to change the alignment of an element in your template as you wish. Going to the settings, once you’ve selected the width of the area you’re working on, you can also decide on the horizontal alignment for a great final view.

 

ED: Area alignment

 

Reverse stack on mobile

This is an option that allows you to change the layout of the elements in your blocks on your mobile device. In fact, you can decide to stack them in reverse order, leaving the visualization enjoyment unchanged.

 

 

An Agicom study (2020) shows that monthly mobile data traffic consumption has increased significantly in recent years. We are talking about +441% from 2016 to 2020. If we cross this figure with another equally interesting one, which in 2022 will see the number of email users around 4.3 billions, we immediately understand how a different way of enjoying content is emerging, a significant increase in the time spent by consumers on mobile devices. This forces brands to greater attention in the digital communication phase: you need to do it effectively on this channel as well.

What it means

With this release you have the ability to optimally manage the distribution of elements in your communications, supporting the visualization and  the effectiveness of messages. All this in simplicity and in a few seconds.

 

 

changelog Guida Risorse Supporto

 

 

 

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Send v.6.12.3 Release

From November, 5th 2020, a new version of Send is available.
The release is planned from 10:30 am to 11:30 am CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

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Does Chrome block http elements in https environment?

Google Chrome has just announced that it is increasingly putting in place strict security and content protection policies. This time we are talking about so-called mixed content.

What is mixed content

You come across mixed content when trying to load a web page where there are resources either through a HTTPS – and therefore protected – or an unsecure HTTP connection.

Chrome is progressively starting to allow only secure resources to be uploaded – and indeed downloaded – mainly images, but also video and audio. From now on, the alerts we’ve been used to will no longer appear, but the pages will simply not be loaded completely.

It may therefore happen that using Chrome you will run into display problems that may be significant and even if you have an SSL certificate.

What to do if your email templates contain content that is called in HTTP

When you create an email using the Contactlab editor with the Chrome browser, if you do not see some images, remember mixed content.

Even though the platform is in HTTPS and it has the SSL certificate installed, you will encounter display problems if you insert HTTP resources into your templates.

The suggestion is to change the Allow Unsafe Content settings in your Chrome browser to continue working on your email campaigns.

 

 

Unsafe contents NOT ALLOWED

 

Before
 

Unsafe contents ALLOWED

 

after

 

 

 

 

 

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