End an automation with the same event condition as it was started – Flow UI Release v. 2.17.0

Now with Flow v. 2.17.0, you can configure a contact to leave an automation, with exactly the same event condition that was used to insert them.

Of course, the same functionality is available in the Automations section of the Marketing Cloud UI.

What does this release enable you to do?

Imagine a contact is added to a Real-time source when they purchase something worth more than €100, and so trigger a Completed order insertion event with the associated condition. As a result, the automation sends an email, or perhaps an SMS, to encourage them to make a further purchase. When they do, the customer completes the automation’s aim and so triggers the Removing event, which is also Completed order.

Of course, the automation can be far more complex, but this simple example serves to illustrate just one of the many possibilities. A summary of the steps is:

  1. Select a Real-time source for a new automation.
  2. As a Triggering event, select Completed order.
  3. Under Event rules, select amount – revenue, followed by Equal to or greater than and 100.
  4. Under Removing event, choose Completed order, then select the checkbox to force removing the customer if both events are satisfied.
  5. Define the required automation, with the appropriate Action steps and similar.

For further details, see the Flow guide.

What does this mean in everyday use?

Now, contacts can be removed from a flow after completing the desired activity, even when the triggering and removing events appear to be exactly the same… while in reality, the removing event takes place as the result of completing one or more automation steps.

 

Changelog
Guide
Resources
Support

 

 

 

Read more

Choose the contact attributes you export – Plan UI Release v. 1.21.13

Think how useful it would be to export exactly the customer attributes you need, when you download a segment contact list… Well, with the new Plan version 1.21.13, you can!

Of course, the same functionality is available in the Plans section of the Marketing Cloud UI.

 

What does this release enable you to do?

If you have the appropriate permissions, simply locate the appropriate segment and open the Edit segment page, then click the Download list icon at the bottom of the Segment Summary panel, to display the Download CSV page. Then, you just select the fields you require. The only limitations are a maximum of 10 fields, and no more than one million contacts in the download.

Once you’ve chosen your fields, simply click Download CSV and you’re done.

Of course, if you require more fields or contacts, we have a solution for that too. See the Plan guide for more details.

 

What does this mean in everyday use?

Now, instead of just downloading the contacts’ email addresses, you have the option of choosing exactly which attributes you require.

 

Changelog
Guide
Resources
Support

 

 

 

Read more