Article

Smartworking, (smart)platform

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The difficulty for people to leave their homes and the closure of almost all physical stores has deprived many brands not only of one of the main commercial channels, but also of one of the preferential and more direct communication channels for interaction and relationship with customers. ...

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Approfondimento

GDPR: What’s the status two years after its go-live?

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According to some recent analyses, more than 50% of companies worldwide still seem to have little concern about GDPR issues (MarkMonitor). When we talk about customer data, we are talking about personal data. Every day we all find ourselves, more or less consciously, dealing with personal data. We cannot ignore regulatory compliance for much longer. ...

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Article | Release | Tutorial

A top-notch e-mail reputation to bring deliverability at the highest levels!

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The authentication of the sender’s domain is increasingly important in the world of e-mail. Threats such as domain spoofing, phishing and spear phishing have encouraged the development of more reassuring authentication strategies for brands. SPF, DKIM, DMARC. ...

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Article

Contactlab’s Top 10 Product Developments of 2018

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2018 was an important year for Contactlab’s customer engagement platform. Here, we’ve tried to select 10 news articles that recall a year of compelling releases and considerable excitement, although they are not necessarily shown in order of importance. ...

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