Send SRR v.2.1.0 Release

From November, 19th 2020, a new version of Send is available.
The release is planned from 2:30 pm to 3:00 pm CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

Read more

Send v.6.13.0 Release

From November, 19th 2020, a new version of Send is available.
The release is planned from 10:30 am to 11:30 am CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

Read more

Customer Service availability during the Winter holidays

During December 2020 and January 2021, the Contactlab’s Customer Service availability – from Monday to Friday – is:

  • from 9.00 am to 1.00 pm CET
  • from 2.00 pm to 6.00 pm CET

except for the following days when the team will be available during the hours:

  • December, 7th: from 9.00 am to 1.00 pm CET and from 2.00 pm to 6.00 pm CET
  • December, 8th: CLOSED
  • December, 24th: from 9.00 am to 1.00 pm CET
  • December, 25th: CLOSED
  • December, 31st: from 9.00 am to 1.00 pm CET
  • January, 1st: CLOSED
  • January, 6th:  CLOSED

For further information visit our support website.

 

Read more

Fresh news for the Email Designer editor

Two important news for the email editor available in Send. Two new features that help to simplify the user experience on the one hand, and offer increasingly attractive emails on the other.

Digital communication is becoming more and more central to companies’ marketing activities. It’s fundamental for many brands being able to count on tools that are easy and fast to use but at the same time enhance the final result. So many small features that make the editor great!

What can you do with this release?

Content area alignment

With a single mouse click, you have the ability to change the alignment of an element in your template as you wish. Going to the settings, once you’ve selected the width of the area you’re working on, you can also decide on the horizontal alignment for a great final view.

 

ED: Area alignment

 

Reverse stack on mobile

This is an option that allows you to change the layout of the elements in your blocks on your mobile device. In fact, you can decide to stack them in reverse order, leaving the visualization enjoyment unchanged.

 

 

An Agicom study (2020) shows that monthly mobile data traffic consumption has increased significantly in recent years. We are talking about +441% from 2016 to 2020. If we cross this figure with another equally interesting one, which in 2022 will see the number of email users around 4.3 billions, we immediately understand how a different way of enjoying content is emerging, a significant increase in the time spent by consumers on mobile devices. This forces brands to greater attention in the digital communication phase: you need to do it effectively on this channel as well.

What it means

With this release you have the ability to optimally manage the distribution of elements in your communications, supporting the visualization and  the effectiveness of messages. All this in simplicity and in a few seconds.

 

 

changelog Guida Risorse Supporto

 

 

 

Read more

Send v.6.12.3 Release

From November, 5th 2020, a new version of Send is available.
The release is planned from 10:30 am to 11:30 am CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

Read more

Does Chrome block http elements in https environment?

Google Chrome has just announced that it is increasingly putting in place strict security and content protection policies. This time we are talking about so-called mixed content.

What is mixed content

You come across mixed content when trying to load a web page where there are resources either through a HTTPS – and therefore protected – or an unsecure HTTP connection.

Chrome is progressively starting to allow only secure resources to be uploaded – and indeed downloaded – mainly images, but also video and audio. From now on, the alerts we’ve been used to will no longer appear, but the pages will simply not be loaded completely.

It may therefore happen that using Chrome you will run into display problems that may be significant and even if you have an SSL certificate.

What to do if your email templates contain content that is called in HTTP

When you create an email using the Contactlab editor with the Chrome browser, if you do not see some images, remember mixed content.

Even though the platform is in HTTPS and it has the SSL certificate installed, you will encounter display problems if you insert HTTP resources into your templates.

The suggestion is to change the Allow Unsafe Content settings in your Chrome browser to continue working on your email campaigns.

 

 

Unsafe contents NOT ALLOWED

 

Before
 

Unsafe contents ALLOWED

 

after

 

 

 

 

 

Read more

Hub2Send v.1.0.26.188 Release

From October, 29th 2020, a new version of Send is available.
The release is planned from noon to 12:30 pm CET.

The new versions include some minor bug fixes that enhance the application.

 

changelog Guide Resources Support

 

 

Read more

Change size to email template columns in one click!

From October 26th, 2020 a new feature of the Email Designer editor is available in Send. It extends the benefits of its adoption and allows the creation of emails with ease.

What can you do with this release?

Flexible columns

Thanks to a widget provided within the column properties, it is possible:

  • To add.
  • To resize.
  • To delete

columns with a simple mouse movement, all in real-time and no need for technical skills.

What does it mean?

With this release you are able to manage the size of your columns in seconds and change the structure whenever you need it.

 

 

changelog Guide Resources Support

 

 

 

 

Read more

Privacy Shield

With the judgment of the CJEU of 16 July 2020, the Privacy Shield – or the possibility of transferring personal data in the U.S.A. and non-EU countries for commercial purposes – is invalid.

Contactlab is NOT affected by this because it does not use suppliers located in the United States who have used the Privacy Shield as a guarantee for the transfer of personal data outside the European Union.

In detail, Contactlab manages data using services provided by IT.net’s Server Farm in Siziano (Pavia) and by Microsoft’s Cloud Azure, which are located in the West EU Region. In residual cases, and for mere technical and/or maintenance reasons, the Microsoft supplier may carry out processing in a Region other than the one indicated above, and for this purpose specific contractual clauses have been signed for processing carried out outside the EEA.

 

 

Read more

Test different strategies in the same automation – Release Flow UI v.2.34.0 and API v.2.25.0-24

From October 26th, 2020, a new Flow version is available.
The release is planned between 2:00 and 2:30 pm CEST.

What can you do with this release?

Step SplitSelect the condition to enter the flow and design an automation creating different flows. Test them and choose the most efficient one to achieve your goal.

Thanks to the new step split, you are able to build different but parallel paths, verify the winning one and block the others. In this way you can decide to address your contacts with a personalized journey, tailored to specific characteristics and habits but above all that has proven to work compared to other alternatives used in the test phase.Customer Journey: AB test

In fact, at any point of the journey you can decide to enter the A/B test step and continue with different content, actions, times, pauses, channels, conditions, controls, etc. to understand which option obtains the best results.

What does this mean?

Have more confidence that your customer journeys are successful and that the variables selected are the most correct for your results.

Imagine you want to launch a fundraising campaign for Christmas. Before you officially launch it, leverage your most loyal donors to understand which message could be the most interesting. On the one hand, you address some of them through interviews with doctors and healthcare professionals; on the other hand, through testimonials from patients and relatives. Same communication channel – email – but different content.

Or again, you decide to launch a campaign of discounts and promotions for the upcoming holidays season and you select two ways of approaching customers with email: in one case the sender is the shop where your contacts buy most frequently, in the other an email address created specifically for this occasion.

In short, whatever the choice, design your automations, check the results and decide which one to continue with no need to create the winning journey again.

 

 

changelog Guide Resources Support

 

 

 

Read more